Payment and dispatch

Shipping costs

All shipping costs we pass on to you at cost price.

Within Germany: Shipping with DHL at a fixed price of 4.96 € plus VAT up to a weight of 31.5 kg.

EU Zone 1: up to 31.5 kg
Belgium, Denmark, France, Netherlands, Austria, Poland, Czech Republic: 17.50 € plus VAT 

EU Zone 3: up to 31.5 kg
All EU countries except EU Zone 1 : 29.50 € plus VAT

Switzerland: up to 31.5 kg
32.00 € plus VAT 

Deliveries with different package delivery companies can be arranged upon request. All orders over a total weight of 31.5 kg have to be sent by e-mail to versand@livos.de. The freight costs result from several partial costs and are communicated to you within the offer or within the order confirmation.

Partial delivery is possible for production reasons.

Delivery times

Delivery times Germany:
Delivery by DHL: 1-3 working days ex works for standard delivery

Delivery times for deliveries abroad:
Europe: 3-10 working days ex works for standard delivery

USA:
8-10 working days ex works for standard delivery

Information on the calculation of the delivery date: The processing time until your order is handed over to the shipping partner is 1-3 working days. The delivery period begins one day after issuing the payment order to the transferring bank in case of “payment in advance”. For other payment methods, the delivery period begins one day after conclusion of the contract. The period ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the last day of the period is the next working day.

Terms of payment

You can choose from different payment methods. 

Payment in advance via bank transfer:
Please transfer the amount indicated in the order confirmation to one of our accounts that you find on the bottom of the order confirmation.

Payment by credit card:
Pay conveniently with your credit card.

PayPal:
Please pay to buchhaltung@livos.de.